A definition for Australian service providers: Unfortunately, the phrase “case management software” now means two completely different things, and the gap between them is costing not-for-profits dearly. To a community, health or public sector provider, it is the system that runs service delivery across the whole client journey, from intake to exit. It manages initial […]

There is no shortage of enthusiasm around artificial intelligence and what it might mean for the nonprofit (NGO) sector. The promise of AI for nonprofits is genuinely compelling; technology that can transcribe case notes, draft service plans, triage incoming referrals, and stretch every dollar of a constrained budget a little further. For an NFP navigating […]

As someone working in the nonprofit sector, you might have heard the term “CRM” thrown around often. Perhaps you’ve even found yourself saying, “We need a CRM for our organisation.” But what you really need might not be a CRM at all. Instead, you likely require a Client and Case Management System (CCMS). For a […]

The Australian government’s response to the Privacy Act Review Report, led by the Attorney-General’s Department, marks a significant stride in modernising privacy laws for the digital era. The comprehensive review, incorporating stakeholder inputs, yielded 116 recommendations aimed at bolstering data privacy and addressing emerging cyber threats. The government’s acceptance of 106 proposals, including 38 “agreed” […]

The recent passage of the Information Privacy and Other Legislation Amendment Bill 2023 in Queensland, closely following New South Wales, marks a pivotal step in data privacy and protection in Australia’s public sector. This legislation compels state and local government entities to promptly notify individuals and the state’s privacy watchdog of data breaches that pose […]

In the heart of the nonprofit sector, where every resource and moment counts, selecting the right technological solutions is more than a matter of efficiency — it’s about amplifying impact and better serving the community. While Customer Relationship Management (CRM) systems often take the spotlight in discussions about nonprofit technology, it’s vital to delve deeper […]

Why Cyber Security and Privacy are Crucial for Nonprofits (NGOs)? In the article titled Understanding Cyber Security, Privacy and Confidential Information: A Nonprofit (NGO) context, we delved into the legal frameworks and policies that govern the privacy and security responsibilities of modern nonprofits (NGOs) in Australia. While safeguarding Personally Identifiable Information (PII) and Sensitive Information […]

In today’s digital age, nonprofit organisations (NGOs) face an ever-increasing need to safeguard sensitive data, in order to protect their clients, donors, and stakeholders as well as their reputation within the community. This article, tailored specifically for nonprofits, delves into the intricate landscape of cyber security, privacy, and confidential information. It explores the nuanced distinctions […]

In the realm of nonprofits, the choice of an Information System (IS) is pivotal. It can significantly impact your organisation’s efficiency, service quality, and overall effectiveness. While the process of transitioning to new information systems may seem daunting, it’s essential to get it right. Many nonprofits invest over a year in selecting and fully implementing […]