A definition for Australian service providers: Unfortunately, the phrase “case management software” now means two completely different things, and the gap between them is costing not-for-profits dearly. To a community, health or public sector provider, it is the system that runs service delivery across the whole client journey, from intake to exit. It manages initial […]

There is no shortage of enthusiasm around artificial intelligence and what it might mean for the nonprofit (NGO) sector. The promise of AI for nonprofits is genuinely compelling; technology that can transcribe case notes, draft service plans, triage incoming referrals, and stretch every dollar of a constrained budget a little further. For an NFP navigating […]

As someone working in the nonprofit sector, you might have heard the term “CRM” thrown around often. Perhaps you’ve even found yourself saying, “We need a CRM for our organisation.” But what you really need might not be a CRM at all. Instead, you likely require a Client and Case Management System (CCMS). For a […]

In the realm of nonprofits, the choice of an Information System (IS) is pivotal. It can significantly impact your organisation’s efficiency, service quality, and overall effectiveness. While the process of transitioning to new information systems may seem daunting, it’s essential to get it right. Many nonprofits invest over a year in selecting and fully implementing […]