NGO/NFP Data Systems

SmarterSoft: The most flexible Client, Case and Data Management System on the market

And averaging only $15 per user, we're confident our pricing is one of the best in market too*

The NGO/NFP landscape is changing at a very fast pace. It takes a tremendous effort to keep up with new programs, regulations, work practices, funding pressures and reporting demands.

We understand you.

Being able to respond to change quickly and cheaply is essential. However, most data systems simply can’t keep up (or say they do, but will cost you the earth to maintain). So unlike others, our systems are purpose-built with flexibility and usability in mind. You get the features and performance you need now, without ever being locked in or held back.

Let us take the complexity out of your ever-changing world.

Automate your reporting, service delivery, data quality, auditing, security, communication and records management needs, and spend more time on higher-value tasks. Get more productivity from your team and more control, visibility and insight over your entire program/portfolio.

In short, we help you get on with the business of doing good work.

Our cloud-based data systems let you easily handle:

  • Extensive client/case data (database fully configurable to your needs)
  • Multiple programs/projects/services
  • Multiple regions/offices
  • Multiple/concurrent client engagements
  • Custom reporting for MDS, funding bodies, internal dashboards etc.
  • Case Plans, Goals, Actions, Tasks, Notes etc.
  • Staff workload, utilisation & assignment
  • Waitlists, Intake, Assessments, Relationships & Referrals
  • Contacts, Services & Organisations
  • Documents & attachments
  • Email & SMS communication with clients & staff
  • NDIS programs
  • DEX integrations
  • Complex & bespoke business processes & workflows
  • Much more...

Our clients include Government departments as well as small, medium and large NGOs. See examples of the SmarterSoft platform in use - Client success stories

Our clients say they enjoy these features the most:

  • Totally customised solution (fits like a glove, no bloatware)
  • DIY reporting
  • Unlimited user roles e.g Admins, Program Managers, Team Leaders, Case Workers etc.
  • Bulk data importing / exporting
  • Media file & document management
  • Email & SMS alerts
  • Fine grained auditing
  • Customisable email & SMS alerts
  • IT Department friendly - 24x7 access via web browser
  • Intuitive and easy-to-learn interface minimises staff training
  • Over 80 security features to keep your data protected
  • Secure cloud hosting in Australia on Amazon AWS (private server)
  • Mobile device / tablet support

Who is SmarterSoft best for?

We urge you to speak to us if you're:

  • Looking for a cost-effective IT platform that can grow with you
  • Frustrated with the limitations and inflexibility of other IT systems
  • Concerned about the robustness/security of using Excel
  • Bogged down with manual processes and want to automate them
  • Wanting to manage multiple programs, with different data collection and reporting needs from one integrated system
  • Seeking better visibility into operations and the performance of your programs

Get in touch


* Price is per user per month and is exclusive of GST. Price is based on a typical installation. Maximum fee is $25 per user per month. Conditions apply.