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A definition for Australian service providers: Unfortunately, the phrase “case management software” now means two completely different things, and the gap between them is costing not-for-profits dearly. To a community, health or public sector provider, it is the system that runs service delivery across the whole client journey, from intake to exit. It manages initial […]

There is no shortage of enthusiasm around artificial intelligence and what it might mean for the nonprofit (NGO) sector. The promise of AI for nonprofits is genuinely compelling; technology that can transcribe case notes, draft service plans, triage incoming referrals, and stretch every dollar of a constrained budget a little further. For an NFP navigating […]

As someone working in the nonprofit sector, you might have heard the term “CRM” thrown around often. Perhaps you’ve even found yourself saying, “We need a CRM for our organisation.” But what you really need might not be a CRM at all. Instead, you likely require a Client and Case Management System (CCMS). For a […]