Martin Scicluna

With over two decades of experience in transforming nonprofits (NGOs), government agencies, and educational providers by using smart data systems, Martin is a seasoned veteran. Possessing qualifications in engineering, his goal is to empower organisations to liberate their time and resources, boost capability, and achieve greater control and visibility over their teams and operations. Passionate about reducing waste and inefficiency, Martin and his team are committed to transforming clients’ concepts into robust systems that deliver enduring, positive impacts and flexibility for the future. As a Partner in SmarterSoft, Martin takes a very hands-on approach to leadership. While overseeing the consulting and sales teams, he often dives into the work himself, driven by his enthusiasm for problem-solving. Beyond his professional life, Martin is an all-round sports enthusiast. Whether it’s yoga, swimming, car racing, running, gyming, or hiking, he’s always encouraging (and often demanding) the team to get out and enjoy some exercise!
Case & Client Management Nonprofit (NGO)

Why choosing systems like Salesforce or Microsoft for your Nonprofit Client and Case Management System (CCMS) can be riskier than you think

As someone working in the nonprofit sector, you might have heard the term “CRM” thrown around often. Perhaps you’ve even found yourself saying, “We need a CRM for our organisation.” But what you really need might not be a CRM at all. Instead, you likely require a Client and Case Management System (CCMS). For a […]

Martin Scicluna
Government Nonprofit (NGO)

Australia’s response to Privacy Act review: A pathway to digital age compliance

The Australian government’s response to the Privacy Act Review Report, led by the Attorney-General’s Department, marks a significant stride in modernising privacy laws for the digital era. The comprehensive review, incorporating stakeholder inputs, yielded 116 recommendations aimed at bolstering data privacy and addressing emerging cyber threats. The government’s acceptance of 106 proposals, including 38 “agreed” […]

Martin Scicluna
Cyber Security Government

QLD and NSW lead the charge in Data Privacy: A new era of Public Sector accountability and protection

The recent passage of the Information Privacy and Other Legislation Amendment Bill 2023 in Queensland, closely following New South Wales, marks a pivotal step in data privacy and protection in Australia’s public sector. This legislation compels state and local government entities to promptly notify individuals and the state’s privacy watchdog of data breaches that pose […]

Martin Scicluna
Nonprofit (NGO) Process Improvement

CRM for Nonprofits – What You Need to Know to Choose the Right One

In the heart of the nonprofit sector, where every resource and moment counts, selecting the right technological solutions is more than a matter of efficiency — it’s about amplifying impact and better serving the community. While Customer Relationship Management (CRM) systems often take the spotlight in discussions about nonprofit technology, it’s vital to delve deeper […]

Martin Scicluna
Cyber Security Legal & Compliance

Enhance your Nonprofit’s Information Security: How to Safeguard against Cyber Criminal Attacks

Why Cyber Security and Privacy are Crucial for Nonprofits (NGOs)? In the article titled Understanding Cyber Security, Privacy and Confidential Information: A Nonprofit (NGO) context, we delved into the legal frameworks and policies that govern the privacy and security responsibilities of modern nonprofits (NGOs) in Australia. While safeguarding Personally Identifiable Information (PII) and Sensitive Information […]

Martin Scicluna
Cyber Security Legal & Compliance

Understanding Cyber Security, Privacy and Confidential Information: A Nonprofit (NGO) context

In today’s digital age, nonprofit organisations (NGOs) face an ever-increasing need to safeguard sensitive data, in order to protect their clients, donors, and stakeholders as well as their reputation within the community. This article, tailored specifically for nonprofits, delves into the intricate landscape of cyber security, privacy, and confidential information. It explores the nuanced distinctions […]

Martin Scicluna
Case & Client Management Digital Transformation

Selecting the Right Information System for Your Nonprofit: A Comprehensive Guide

In the realm of nonprofits, the choice of an Information System (IS) is pivotal. It can significantly impact your organisation’s efficiency, service quality, and overall effectiveness. While the process of transitioning to new information systems may seem daunting, it’s essential to get it right. Many nonprofits invest over a year in selecting and fully implementing […]

Martin Scicluna
Data Management Nonprofit (NGO)

Unleashing Impact: The Importance of Optimising Processes in Nonprofit Organisations (NGOs)

Nonprofits (NGOs) play a vital role in society by addressing various social and environmental issues, often with limited resources. To effectively fulfill their missions and create a positive impact, nonprofits must identify and address process inefficiencies that can hinder their operations, and take budget away from their good work. This article explores the sources of […]

Martin Scicluna
Data Management Nonprofit (NGO)

The Significance of Data Quality for Nonprofits (NGOs)

Data quality is increasingly becoming pivotal to successful operations for nonprofits (NGOs). Accurate, complete, relevant, consistent, and timely data underpins their ability to make informed decisions, measure the impact of their work, and report effectively to funders, donors or beneficiaries. In this article, we delve into the key data quality issues confronting NGOs, explore their […]

Martin Scicluna
Cyber Security Data Management

Technology challenges facing Australian Nonprofits (NGOs)

Nonprofits (NGOs) play a critical role in society, providing vital services and support to communities in need. However, as technology continues to advance at a rapid pace, nonprofits (NGOs) are facing new and increasingly complex challenges in order to stay effective and efficient in their work. NGOs will need to be aware of and address […]

Martin Scicluna
Nonprofit (NGO) Operations

Top 6 Operational Challenges Facing Australian Nonprofits (NGOs) – Summary

Australian nonprofits (NGOs) are indispensable contributors to society, addressing diverse social and environmental issues. Nonetheless, they grapple with substantial challenges that hinder their capacity to achieve their missions and create meaningful change. Foremost among these challenges are: 1. Funding Nonprofits face a perpetual battle to secure funding, which is becoming increasingly competitive, whether from government […]

Martin Scicluna
Nonprofit (NGO) Operations

Top 6 Operational Challenges Facing Australian Nonprofits (NGOs)

Australian nonprofits (NGOs) play a vital role in society by addressing a wide range of social and environmental issues. However, these organisations often face significant challenges that can impede their ability to achieve their goals and make a meaningful impact. The top 6 challenges facing nonprofits (NGOs) include: 1. Funding One of the most significant […]

Martin Scicluna