Aboriginal Housing Office (AHO)

NSW Government Department of Communities and Justice (DCJ)

The AHO is funded by the NSW & Australian governments to administer the state’s Aboriginal community housing assets. AHO delivers the Services Our Way (SOW) program providing culturally appropriate service coordination, support & capacity building for ATSI people & families experiencing vulnerability, empowering them to improve well-being & achieve their goals.

THE PROBLEM / GOAL

Prior to SmarterSoft, SOW was using an antiquated excel spreadsheet system that did not adequately capture client information and was not a suitable ongoing tool for data capture for research and evaluation purposes. There was no consistency of information across the different geographic regions, and it was difficult for management to monitor staff workload and output. The SOW team were also spending too much time in client record keeping.

Overall SOW management required the streamlining of their business processes onto a customised, centralised cloud-based platform.

THE SOLUTION

The SmarterSoft Platform was tailored as a client/case management system to streamline the Services Our Way (SOW) program’s day-to-day operations across regional NSW offices. The solution accommodates SOW’s complex custom workflows and data recording needs. It also provides quality data outputs for research and evaluation purposes.

Fine-grained user authentication, authorisation and auditing features ensure that data is handled securely

SOWSmart, as we call it, has changed our lives! Client record keeping is much more streamlined and intuitive. SmarterSoft seemed to have the best understanding of what we needed, out of the providers we interviewed. They spent the time up front to make sure they understood, and that we got something tailor made to our needs. They have continued to be flexible, patient, and support us to make ongoing refinements to the system as we get better at using it and think of more ways to make it work for us.

Senior Project and Communication Officer, AHO

THE OUTCOMES

Secure system for collecting & handling sensitive data
Large reduction in staff errors
High take-up with staff , improving productivity
Improved data quality & record keeping practices
Enhanced management visibility & control over operations
Granular control over what staff can see & do
Better decision-making data is available
Single view of client journey & service delivery
Flexibility to expand the solution to meet our changing needs
Lower cost of ownership compared to other products
Better auditing, reporting and usage tracking functionality

SmarterSoft is a leading no-code SaaS web technology used to fast-build any kind of business application in the cloud. Designed for agility, use our unique “building blocks” to create perfect-fit data systems that work exactly like you want now, with flexibility for the future. More cost-effective than other enterprise options, it’s the smarter way to take control of the critical data that supports and enables your business.

Proven in the Government, Nonprofit (NGO) and Education sectors, SmarterSoft is 100% owned, managed, and supported in Australia. It meets stringent data security standards and is offered as SaaS on Amazon Web Services (AWS).

We acknowledge the Traditional Owners and Custodians of the lands on which we work and pay our respects to Indigenous Elders past, present and emerging.

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