CatholicCare Wilcannia–Forbes delivers a broad range of programs and services to encourage and support thousands of people living in western NSW; adapting services in response to specific needs, and developing collaborative partnerships to strengthen the capacity of our rural and remote communities.
THE PROBLEM / GOAL
Having previously attempted using other vendor products without success, CatholicCare required a highly customised online client/case management system that would replicate their paper-based data collection processes with minimal impact to current work practices.
Operating over 30 social programs across 14 geographic offices with 100 staff, an all-in-one solution was sought that could accommodate their very diverse teams with mixed levels of computer-literacy. Additionally, visibility to live, accurate data reports and integration with external systems such as the Australian Government’s Data Exchange (DEX) was critical to driving productivity.