The Funded Partnerships Initiative (FPI) provides funding to not-for-profit, non-government organisations (NGOs) to deliver a range of services that support CSNSW in Transitional Support, Offenders’ Children and Family services and Victim Support. Starting with 15 different NGOs, FPI operates across 18 CSNSW offices and 45 correctional centres within NSW.
THE PROBLEM / GOAL
Prior to using SmarterSoft, CSNSW had minimal oversight into the case management of clients receiving services through the NGOs they funded. Performance data was also limited. Without sufficient access to this information, there were great concerns regarding transparency, quality assurance and it was challenging to provide supporting data for executive reporting. Contracts with NGOs were also subject to risk regarding funding utilisation and justification for future funding.
CSNSW required a new approach to data collection and management that would centrally capture client and service delivery information. The goal was to develop a web-based portal that provided secure access to collect “real time” operational data from NGOs. This data would support FPI’s quality assurance and continuous improvement needs, whilst also enabling better program oversight by management.
Additionally, as the number of CSNSW offices and NGOs were expected to grow over time, the solution needed to scale.