IDRS (Intellectual Disability Rights Service) operates the Justice Advocacy Service (JAS). JAS supports young people and adults with cognitive impairment in contact with the NSW criminal justice system to exercise their rights and fully participate in the legal process. JAS is funded to a total of $38 million from the NSW Department of Communities and Justice (DCJ).
THE PROBLEM / GOAL
DCJ awarded IDRS an initial $10 million contract to develop and operate a Justice Advocacy Service. JAS was to be available across NSW including in rural, regional and remote areas. To handle the large number of individuals requiring supports, IDRS required an all-in-one online system to help automate their end-to-end service delivery, coordinate the work of advocates and volunteers, and collect a rich set of data for internal and external reporting.