The Ageing, Disability and Home Care (ADHC) division within FACS provides services and support to older people, people with disabilities, families and carers. Responsible for the award-winning Ability Links program, ADHC funds 28 non-government organisations (NGOs) to work closely with people with disabilities, their families and carers to support them to fulfi l their goals, hopes and dreams.
THE PROBLEM / GOAL
Prior to engaging SmarterSoft, ADHC had limited and often inconsistent access to performance data about program delivery. Spreadsheets were used to collect data from 28 NGOs, which resulted in poor quality data and posed security and data
confi dentiality concerns.
ADHC required more accurate and timely data to enable improved program monitoring and reliable performance evaluation. The goal was to develop a sector-wide data collection standard and supporting online portal to enable secure access to collect “real time” outcome data from NGOs. This data would support ADHC’s reporting and quality assurance needs.
Also, a day-to-day client management system was required to support smaller Ability Links providers to maximise service delivery and community engagement at a low-cost.