With over 60,000 members and volunteers, the St Vincent de Paul Society (SVdP) work hard to assist people in need and combat social injustice across Australia. They deliver numerous social programs including the award-winning NSW Government Ability Links program which links people with disability, their families and carers in the community to fulfil their goals, hopes and dreams.
THE PROBLEM / GOAL
SVdP operate across multiple local government areas in the Hunter, Central Coast and Sydney Metro regions, and employ over 120 frontline staff in the delivery of the Ability Links program. Prior to using SmarterSoft, program operations were managed using multiple spreadsheets and word documents
which was highly inefficient, prone to error and produced inconsistencies and delays in monthly reporting.
The goal was to have one online system where all records were centrally located, easy to search for, and securely accessible across the various geographic sites. Additionally, more ease and consistency in day-to-day data capture and reporting back to NSW Government (ADHC) was required. A comprehensive training package was also needed to assist staff in their transition.